VMware Converter P2V Fails with Fatal Error

I receveived the following error when trying to verify destination parameters when converting a physical server to a virtual machine (P2V) using Vmware Converter:

Vmware vCenter Converter Standalone Fatal Error Occurred.  The most common reason for this is loss of network connection.
The wizard will now be closed.
Please check your network connection and try again.
I verified the network connection to the physical server and ESX host was not interrupted.
The following messages were seen in the Vmware Converter log files found at C:\Documents and Settings\All Users\Application Data\VMware\VMware vCenter Converter Standalone\logs:

[#8] [2010-07-08 12:06:41.810 05436 error ‘DisksAndVolumesDataConnectionLogger’] Exception getting Disks and Volumes, _sourceStorageInfo is missing!!

[#8] [2010-07-08 12:06:41.810 05436 error ‘DisksAndVolumesDataConnectionLogger’] Exception getting Disks and Volumes info!!

In order to get the P2V process to complete, I did the following:

  1. Open Device Manager on the physical server you are converting to a VM guest
  2. Under Disk Drives, disable Dell VSF
  3. Under DVD/CD-ROM drives, disable Dell VCD
  4. Reboot the physical server
  5. Restart the P2V process
As a side note, this server did not contain a Dell DRAC.  I have successfully P2V’d servers that contain DRACs, but ran into similar problems when the server had virtual media connected within the DRAC session.  Disconnecting the DRAC virtual media allowed the P2V to complete in those cases.

One Response to “VMware Converter P2V Fails with Fatal Error”

  1. Jeff Rountree Says:

    Thanks, Julie – this worked perfectly for me! I have a Dell 2850 I have been attempting to P2V, trying every combination of local or remote install of Converter, disabling and removing antivirus, modifying and removing firewall settings…with no success, until now!

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