BES Error: CheckNewMbSyncRecords() MISSED MAIL ITEM ARRIVED FOR INACTIVE OR NON-EXISTANT USER


Found the following messages in my Blackberry Enterprise Server 4.1.6 MAGT log file this morning.  I hadn’t noticed them previously, so I did some digging to find out their origin.

CheckNewMbSyncRecords() MISSED MAIL ITEM ARRIVED FOR INACTIVE OR NON-EXISTANT USER, Id=73

CALENDAR UPDATE REQUESTED FOR INACTIVE OR NON-EXISTANT USER, Id=73

Wrote a quick SQL query that I ran against the Besmgmt database to find out who was user ID 73. 

SELECT     Id, DisplayName, UserName
FROM         UserConfig
WHERE     (Id = ’73’)

The results returned were:

73 Amy Jones ajones

I verified that Amy Jones was still listed as a user in Blackberry Manager.  She was, so I looked at her Groupwise account.  Apparently our User Access group had disabled her Groupwise account while she was on leave from the company.  Disabling the account is what caused the above entries in the log files.

One Response to “BES Error: CheckNewMbSyncRecords() MISSED MAIL ITEM ARRIVED FOR INACTIVE OR NON-EXISTANT USER”

  1. SQL query to find BES UserID « the back room tech Says:

    […] I had posted the following SQL query that determines a user’s name based upon the BES ID […]


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