Fix: Voltage SecureMail Zero Download Messenger Error 23 with Groupwise Client


Fix for error 23 when opening a Voltage SecureMail ZDM attachment in Groupwise 6.5 client 

SUMMARY:

Users of GroupWise may see an error code 6, error code 7 or error code 23 when opening a Voltage SecureMail Zero Download Messenger. This is due to the fact that the mail client changes the content of the ZDM attachment.

MORE INFORMATION:

The following steps allow GroupWise users to successfully open and read their Voltage SecureMail (ZDM). (GroupWise6.5 on Windows XP SP2)

1. Open GW6.5 Mailbox
2. From the top menu, select Tools / Options
3. In the Options window, select Environment
4. In the Environment window, select the ‘Default Actions’ tab
5. Under ‘File Attachments:’, change the selection to ‘Open attachment’

APPLIES TO:

Voltage SecureMail Server 2.x
Voltage SecureMail Server 3.x
GroupWise

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