After applying Windows XP SP3 you may receive the following message when trying to access Remote Web Workplace (RWW) on a Windows Small Business Server (SBS):
This portion of the Remote Web Workplace requiresthe Microsoft Remote Desktop ActiveX Control. Your browswer’s security settings may be preventing you from downloading ActiveX controls. Adjust these settings, and try to connect again.
This error is a result of a disabled Microsoft Terminal Service ActiveX control Add-On. To fix the problem:
- Within Internet Explorer, open Tools – Internet Options – Programs tab – Select Manage add-ons
- Highlight the Microsoft Terminal Service ActiveX control, which will be set to disabled.
- Select Enabled – OK
- Restart Internet Explorer.
You can also create a GPO to enable the ActiveX control.