“All Users” Desktop shortcut icons are missing after enabling Group Policy

We are replacing our old desktop security program with Zenworks for Desktops 7 Group Policies, which are essentially Windows Group Policies integrated into eDirectory.

After deploying these policies, we found that users did not see any of the shortcut icons on their desktops that had been placed into the “C:\Documents and Settings\All Users\Desktop” folder on the workstation’s image. If an administrative user logged into the same machine, the icons appeared as expected.

After much troubleshooting, we found that the problem was a result of enabling the following Group Policy setting:

User Configuration – Administrative Templates – Start Menu and Taskbar – Remove Common Program Groups from Start Menu

Once we changed this setting from enabled to not configured and had the affected users reboot their computers, all their icons were shown on their desktops once again.

8 Responses to ““All Users” Desktop shortcut icons are missing after enabling Group Policy”

  1. morné Says:


    thanks for tips, struggled with this for a while.
    if only MS say in their description, exactly what this setting will effect!


  2. Tom Says:

    thank you so much for this post. i almost gave up on that one. seriously “Remove Common Program Groups from Start Menu” hasn’t even the slightest reverence to “desktop icons” in it.

  3. Lisa Says:

    Where to find User Configuration ?

  4. Marcelo Says:

    Thanks! You help me a lot.

  5. Ryan Says:

    Thanks, I actually needed to know how to remove the “all users” desktop icons.

  6. rICK Says:

    Omfg thanks a fuck amount mate.
    Needed configure a desktop for school i was troubleshooting for over 2 hours. if i didnt found this i would have failed test 😉

  7. Jeff Says:

    Just wanted to say thanks! Saved me a lot of work!

  8. yy Says:

    Thanks you are my saviour..

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