Resend Email in Outlook 2003, 2007, 2010

Ever run into the situation where you had sent an email to someone, but they didn’t get it? Or maybe you sent an email a few weeks back to someone, but they deleted it and now they want you to send it to them again.

Firstly, before you can send the email to someone again, you have to find it in your Sent Items box. Once you have found the email you want to resend, you can always forward the message to the person. I personally don’t like that method because you have to retype the persons email address and the it has the added forwarded section at the top of the email.

Luckily, there are a couple of better ways to resend email in Outlook. Outlook has a feature where you can resend a message in its original format and to the original recipients.

You can do this by find the sent message in the Sent Items folder and opening the email.

In Outlook 2003, click on the Actions menu item and choose Resend This Message.

resend email outlook

That’s it! That will send the original message again to the recipients. If you have Outlook 2007, you have to click on the Other Actions button, which is on the Message tab of the Ribbon. There you will see the Resend This Message option.

resend message outlook

If you are running Outlook 2010, it’s slightly different! When you open the message in Outlook 2010, go ahead and click the round Office button at the top left.

outlook resend messge

Click on the Info tab and you will see a heading called Message Resend and Recall. Click on the button and you will see an option to Recall this message or Resend this message.

So there you have it! Three different ways to resend an email or message in three different versions of Outlook! Gotta love Microsoft! Enjoy!

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Repair Windows Installer Errors

I ran into a problem recently where I tried to install a program on my Windows XP machine and I got an error related to the Windows Installer service, namely

The Windows Installer Service Could Not Be Accessed

After trying  many solutions, I finally got the program to install and fixed the Windows Installer error. Depending on your OS, the solution could be different. In this article, I will go through all the solutions I tried and hopefully one of them will work!

Method 1 – Reregister MSIEXEC

Make sure you are logged on as administrator and then click on Start, Run and type in the following command:

msiexec.exe /unregister

Press Enter and then type this command:

msiexec /regserver

If you are running a 64-bit version of Windows, you will need to type the following command:

%windir%\Syswow64\Msiexec /regserver

Both commands should complete successfully. Now restart the computer and try to install the program again. If this didn’t work, continue reading!

Method 2 – Reinstall Windows Installer

You can also try to repair the problem by reinstalling Windows Installer! Pretty ironic eh! The first thing we want to do is rename some of the current windows installer files before we download the new ones.

Click on Start, Run and type in the following commands below. Press Enter after each command.

cd %windir%\system32
attrib -r -s -h dllcache
ren msi.dll msi.old
ren msiexec.exe msiexec.old
ren msihnd.dll msihnd.old

Next, you want to download the latest version of Windows Installer. We can do that from the Microsoft Download Center.

Type in Windows Installer in the search box and find the latest version, which will be called Windows Installer X.X Redistributable. Once installed, restart your computer.

Method 3 – Repair Install

If neither of those two methods fixed the Windows Installer problem, you will most likely have to do a repair install of the OS.

You can check out my previous post on how to perform a repair install of XP:

Microsoft also has a article on how to reinstall Windows XP if you need more detail:

If you have had this problem and fixed it another way, post a comment here and let us know!

Fix “Please Insert a Disk into Drive” in Windows

One annoying, but common error in Windows is when it cannot detect certain media when connected to your computer. For example, ever pop in a disc into your CD/DVD drive and then when trying to open files, you get slammed with the following error:

Please Insert a Disk into Drive X

please insert a disk into drive

Well hello, there is a disk in drive X! Unfortunately, Windows is not able to recognize the device or media. You can also get this error if you connect other hardware, like a USB stick and then try to open it.

There are several reasons why Windows does not detect media when it is inserted properly and I’ll try to go through all the various methods of fixing this problem.

Method 1 – USB Drive

If you’re having this problem with a USB flash drive, the problem is most likely the current file system format. For some reason or other, the file format on the USB drive is not being recognized by Windows as a valid file system (FAT, FAT32, NTFS, etc).

If you don’t care about the data on the USB stick, then the easiest thing to do is to simply format the entire drive and then re-connect it to the computer.

You can format a USB drive by going to My Computer, right-clicking on the USB drive letter and choosing Format.

format usb stick

The default setting is to format a removable device in FAT32 file format, which is usually fine. I would only choose NTFS if you really know what you are doing and have specific reasons for formatting the flash drive in that file system format.

format usb drive

If you must recover the data from your USB flash drive, then you will first have to use a third party program to try and get the data off the flash drive, then format it.

You can try the following free programs to recover data from a USB flash drive:

Lastly, you can sometimes get this error if the drive letter is already reserved by some other device connected to the computer. In that case, you have to change the drive letter for the USB drive. This is especially true if you have a card reader that has 4 or 5 slots on it. Each slot gets it’s own drive letter, so it’s best to change them all to something at the end of the alphabet like W, X, Y, and Z.

Check out my previous post on how to change the drive letter for a USB drive in Windows.

Method 2 – CD/DVD Disc

You can also receive the “Please insert a disc into drive X” error when using CDs and DVDs. The problem can be caused by other the CD/DVD media, the CD/DVD ROM drivers, or the actual CD/DVD drive hardware.

Here’s a couple of things to try:

1. Check Media Format – Firstly, make sure the media you are trying to use actually is supported by your CD/DVD drive. If you are trying to put a DVD into a drive that only reads and writes CDs, you will get this error.

If you try to play a Blu-ray disk in a drive that only supports CDs and DVDs, you will get this error.

If you try to use a DVD+ disc in a drive that only supports DVD- discs, you will also get this error.

You can see what kinds of discs your CD/DVD drive supports by simply looking at the icons on the front of the drive.

disc read error

As you can see in the image above, this drive can support DVDs and compact discs and can read and write. It does not support Blu-ray discs.

2. Check File System – Another consideration is to determine what kind of file system is being used on the CD/DVD. There are many different formats and if you’re using a burned CD/DVD from someone else, the format used to burn it could be incompatible with your computer.

There are many formats including Joliet, UDF, ISO 9660, HFS (Mac), etc. There are also different writing modes like Disc-at-Once, Track-at-once, Session-at-Once, etc. Not all drives necessarily support all writing modes. And even if the drive supports it, not all applications support it.

So in theory, you could get this error not just from Windows, but from an application in Windows that is trying to access a CD/DVD on your computer.

3. Check Hardware Drivers – Did you recently update the drivers for your CD/DVD drive? If so, try to roll back the drivers in Windows.

If you haven’t messed with the drivers, another thing you can try is to remove the drive from Device Manager and reboot the system. Windows will redetect the hardware and will reinstall the drive.

uninstall dvd drive

4. Update Firmware – Sometimes if you are not running the latest firmware for your drive, you could get this error with certain types of media.

It’s best to visit the manufacturers’ website and download the latest firmware for your CD/DVD drive.

Method 3 – Windows Startup

If you get the Please insert disk into drive whenever you start up your computer, then it could be an issue with a floppy drive, if you’re still using those!

Basically, you need to make sure you pull out the floppy disk before starting your computer up. Or you can do the following. Go to My Computer, then click on Tool, Folder Options and click on the View tab.

restore previous folder windows

Go ahead and uncheck the Restore previous folder windows at logon option and restart the computer.

Method 4 – BlackBerry Users

If you have a BlackBerry and are getting this error when trying to connect it to your computer to transfer files, you might have to make a simple change.

From the Home screen, go to Options and choose Media Card. From there you can configure a few options.

Media Card Support – ON

Mass Storage Support – ON

Auto Enable Mass Storage Made When Connected – PROMPT

blackberry media card

Hopefully some of these solutions will help you figure out this annoying problem in Windows! If not, post a comment and I’ll try to help.

Change Default Log Off Button in Windows 7 Start Menu

By default, the Start Menu in Windows 7 is configured to with a small button at the bottom right to Log off, Shut Down, Restart, Sleep, etc. However, if you don’t want to use the default option of the button, you have to click the small arrow at the right of the button to get a list of other power options.

On my Windows 7 machine, the default button action is to Log off the current user as shown below.

windows 7 power button

However, I am the only one that ever uses the computer, so logging off doesn’t really help me very much. I only restart or shutdown, and mostly restart out of the two, so that would be my ideal option for the button.

power button start menu win 7

In order to change this, simply right-click on the button and choose Properties.

power button properties

Now you will see the Taskbar and Start Menu Properties dialog box. Here you can change the action for Power button action.

power button action

That’s it! Now you will see the button has changed to my desired action (restart).

power button action win 7

This is a simple Windows 7 tweak, but one that many people don’t ever bother to change. For me, it’s a small time saver that will add up over years of use. Enjoy!

Fix “The Windows Logon Process has Unexpectedly Terminated”

The Windows Logon process is a complicated system process that handles the Windows logon screen, user authentication, loading the user profile, locking the computer, and much more.

There are many errors assoicated with the Windows Logon process, but there are two that I have run into on many occasions.

The Windows logon process has unexpectedly terminated.


STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000034.The system has been shutdown.

Depending on whether you are getting this error on Windows XP, Windows Server 2003, or Windows Server 2008, there are several ways to fix the problem. Basically, the Winlogon.exe or Csrss.exe processes have failed and therefore the system crashes.

In this post, I’ll try and walk you though several solutions that have worked in the past to solve this error.

Windows Server 2003/2008

If you’re getting this error on a server, the cause can probably be attributed to one of the following problems below. Scroll down if you are having the problem on Windows XP, Vista or 7.

  • Lack of system resources (hard disk space, memory, CPU)
  • Corrupted Windows registry
  • Service that has failed to start

To check for lack of system resources, check the amount of free hard drive space on the partition where Windows is installed. You can also open the Task Manager and go to the Performance tab to make sure 100% of the CPU is not being used. In the Task Manager, you can also check the amount of available RAM.

windows logon process failed

If the Windows registry is corrupt, you may not even be able to log onto the computer. In that case, you will have to try and get in using  Safe Mode or use the Recovery Console to run the Startup Repair utility, which I will explain below.

If a service failed to start and that’s what is causing the problem, you can click on Start, Control Panel, Administrative Tools, and then Event Viewer. Click on the System log and look for any white exclamation points in a red circle. These indicate that a service or driver failed.

windows logon process terminated


To fix the first problem of lack of resources, you can either free up some hard drive space or disable some services that are taking up large amounts of memory or CPU power.

You can read our previous post on how to disable Windows services using the Control Panel or how to disable services using MSConfig.


If your Windows Registry is corrupted, you will have to repair it using Startup Repair. You can do this by booting your computer from the CD/DVD and choosing the Repair Your Computer option.

repair your computer

Next, choose your operating system and click Next. A list of system recovery options will appear. Here you should choose Startup Repair.

startup repair

Startup Repair will automatically find problems with your computer and try to repair it. Once it’s finished, restart your computer and see if your problem has gone away.

You can also repair a corrupt registry by using System Restore. Go to Start and type in systempropertiesprotection and press Enter. Click on the System Protection tab and click on System Restore.

Click on Choose a different restore point and click Next. Pick a restore point when your computer was working and click Next. After the registry is restored, restart your computer.


Lastly, if a service has failed to start, you can manually try to start it by going to Start and typing in services.msc. In the Services dialog, find the service, right-click on it and choose Start.

windows logon process error

Windows XP, Vista, 7

If you’re running any of these operating systems, you can try a couple of more things to try and fix the problem.

Last Known Good Configuration

Restart your computer and press F8 when it is booting up. This will get you the Advanced Boot Options.

advanced boot options

This can help you recover from problems resulting from newly installed drivers that may not be compatible with your system.

Reinstall Windows

If that doesn’t work, then you may have to try reinstalling Windows. This is also called a repair install. It basically replaces all your system files, but keeps all your data and applications. You will have to reinstall all Windows updates after perform a repair.

You can read our previous post on how to perform a repair install (scroll to the bottom of the post).


A lot of times the Winlogon.exe process fails due to a bad GINA DLL that has replaced the original Microsoft one. The GINA DLL file performs all authentication and identification tasks during the logon process.

You can check to see if the original file has been replaced by a third-party one by going to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

If there is a key called Gina DLL and it’s value is not Msgina.dll, then the dll has been replaced with a third party program. If they key does not exist at all, then the system is using the default Msgina.dll file.

If there is a third-party file being used, you need to remove or disable the third party software. Usually, this is done by remote control software, so if you have any remote control programs installed, remove those.

Uninstall Windows Update

If you are getting this message right after installing the latest Windows updates, you can try to uninstall them using the recovery console.

Check out this forum post below for the steps to uninstall a particular update:

Hopefully one of these solutions will solve your problem! If not, post a comment here and I’ll try to help! Enjoy!

How to Repair Corrupted Excel Files

Excel is probably just as important to most workers as wearing clothes and eating food. I pretty much use Excel on a daily basis to do everything from managing finances to analyzing customer data. It’s so powerful, it’s hard to imagine life without Excel.

And that’s exactly why it can be so terrible when you end up with a damaged or corrupt Excel file! All of that work and it might be lost forever, unless you were smart enough to make a backup.

Luckily, most corrupted Excel files can be recovered, you just have to try out a lot of different ways. If your Excel file is corrupted, below are some ways you can hopefully repair the file or at least get some of the data back.

Method 1 – Run Repair

The first thing to try is to open it with the Repair option in Excel. You can do this by clicking on File and then Open. In the Open dialog box, single click on the Excel file and then click on the small arrow next to the Open button.

repair corrupt excel file

Go ahead and click on Open and Repair and you’ll get a message asking if you want to repair, which will recover as much data as possible or if you simply want to extract data, which will copy out the formulas and values.

excel open and repair

You can try to repair first and see if it can recover the whole file, if not, you can then try to extract the data.

Method 2 – Save File To Different Format

If you are able to open the file in Excel, you can try to save the file out into different formats and then re-open them in Excel and try to save them back as Excel workbooks.

Click on File and then Save As. Choose SYLK (Symbolic Link) from the Save as type list and click Save. Then close the workbook.

excel corrupt file

Next, click File and Open again, but this time choose the SYLK file. You may have to choose All Files from the Files of type list to see the SYLK file.

Once the file is open, click File and then Save As. Now you will choose Microsoft Excel Workbook and click Save. Note that saving using the SYLK format only saves the active worksheet. You will have to save each worksheet individually and repeat this procedure.

Along with the SLYK format, you can also save the file out using the HTML format. Once saved out, re-open it and try to save it as an Excel workbook. With the HTML format, you don’t need to save each worksheet individually.

Method 3 – Change Recalculation Option

If you can’t open the file at all, you can try a couple of more things. Firstly, try setting the recalculation option in Excel to manual. You can do this by going to Tools, Options and clicking on the Calculation tab. In the Calculation section, go ahead and choose Manual.

If you are using Excel 2007 or higher, the procedure is different. You have to click on the Office button at the top left, then choose Excel Options.

recover excel corrupt

Click on Formulas and then click on Manual under the Calculation options section.

excel calculation manual

Now try to open the corrupted Excel file and see if it opens. If not, keep reading!

Method 4 – Open in Word or WordPad

You can also try opening the damaged Excel file in Microsoft Word or WordPad. In order to do so, you first have to make sure you have the Microsoft Excel Converter installed. You can download it from the Microsoft website.

Even though you might be able to open the files, you will lost chart sheets, dialog sheets, macro sheets, and you will lose all cell formulas. However, you should be able to view the data.

If you have macros, try opening the file in WordPad as the Visual Basic code in your modules might show up. You will have to perform a search for “Function” or “Sub”.

Method 5 – Link to Corrupted File

In Excel, you can link to other Excel workbooks from within a worksheet. You can try to use this method to extract data from a corrupted Excel workbook.

Click File then Open and navigate to the folder that contains the corrupted file. Then click Cancel. Now go ahead and click File and then New and click OK.

In cell A1, type =FileName!A1 and press Enter.

corrupt excel file

If everything goes well, you should see the data from cell A1 of the corrupt worksheet appear in cell A1 of your new workbook.

excel corrupt data

If so, now you can simply drag the corner of the box and expand the selection out to however many rows and columns existed in the corrupt workbook.

recover excel data

Method 6 – Use Excel Viewer

You can also try to download Microsoft Excel Viewer, which may be able to open the file for you. All it lets you do is copy the cells and paste them into a new workbook, but it’s better than nothing.

Method 7 – Use Later Excel Versions

If the corrupted Excel file was created in Excel XP, Excel 2003, etc, try opening it in a later version like Excel 2007 or Excel 2010.

As the versions increase, the ability for the program to recover a file increases also, so you might get lucky and be able to recover your file.

Method 8 – Delete Temp Folder

At this point we’re hoping and praying, but it’s worth a shot. You can delete the contents of the C:\Windows\Temp directory and then restart your computer. Try opening the file again.

If you still can’t open your Excel file, post a comment here and I’ll try to help!

Fix Windows Explorer Has Stopped Working Error in Windows 7

A client of mine called recently saying that his Windows 7 machine kept popping up with a dialog box with the following error message:

Windows Explorer Has Stopped Working

He would get this error message in all kinds of different situations like opening the Control Panel, right-clicking on the folder, and while performing other simple tasks.

After troubleshooting for a few hours, we were able to finally get rid of the error. If Windows Explorer keeps stopping and restarting on your Windows XP, Vista or 7 machine, try out the following possible solutions.

Method 1 – Disable UAC

If you’re running Windows Vista, turning off UAC might help solve your problem. It’s been noted in many forums that there is some strange issue with UAC that causes Explorer to stop working.

Check out the posts below on how to turn off UAC in Vista and 7:

Turn off UAC in Windows Vista

Turn off UAC in Windows 7

turn off uac

Method 2 – Uninstall/Update Drivers

Windows Explorer can also stop working if there is a driver that is not compatible with the current operating system. If you recently installed a new driver for a sound card, graphics card, hard drive, network card, etc, then try to roll back the driver and see if that solves your problem.

Screen shot 2010-08-28 at 2.04.13 AM.png

Sometimes you may need to update a driver also, so in that case, go to the manufacture’s website and download the latest versions of all your drivers.

People have also reported having this problem in Windows 7 with NVIDIA drivers. A newer version of the driver may actually cause the issue, so it might be worth trying to uninstalling the driver and installing an older version.

Method 3 – Uninstall Software

It’s amazing how many problems anti-virus and anti-spyware programs can cause on a system. If you’re running Symantec or McAfee or any other huge anti-everything program, try uninstalling it and see if the Explorer has stopped working error goes away.

If you recently downloaded some other third-party program right before the error starting showing up, then try to remove those programs also. Also, if you get this error when right-clicking on a folder, icon, etc, it’s probably because there is some new item in your right-click context menu. Make sure to uninstall the program that added the item to the right-click menu.

If you’re not sure what application is causing the problem, you can always to to the Event Viewer in the Control Panel and check out the application log to see which errors are being generated.

Screen shot 2010-08-28 at 2.13.19 AM.png

Method 4 – Firefox Add-ons

Another possible reason I’ve read about is that some add-ons in Firefox can cause Explorer.exe to crash. If you have Firefox and have a bunch of add-ons installed, try disabling all of them and see if the problem goes away.

Method 5 – Folder View

You can also try changing a folder view option in Explorer and hope that fixes it. Now we’re getting into desperate solutions, but you never know!

Go into Tools, Folder Options, and click on the View tab. Then uncheck the box that says “Display File Icons on Thumbnails

Screen shot 2010-08-28 at 2.30.11 AM.png

Another other solutions to this timeless and annoying Windows error? If so, post your comment here and help us all!